Community Support & Moderation

24/7 community support and moderation service designed to maintain fast and effective communication with crypto project members. This service ensures communities remain spam-free, inquiries are answered within 2-10 minutes, and members feel assured and engaged.

What's Included

The support team provides round-the-clock online coverage, question answering, inquiry management, feedback handling, FAQ documentation creation, Discord and Telegram setup, conversation initiation with new members, scam/spam/fraud defense, project news posting, bot/emoji/sticker implementation, and comprehensive reporting and analytics.

Service Tiers

Basic ($900/month) provides 1 manager for 8 hours covering setup, questions, inquiries, and spam removal. Pro ($1,400/month) offers 2 managers for 16 hours with added dialogue initiation. Ultimate ($1,900/month) delivers 3 managers for full 24-hour coverage including FAQ creation.

Value Proposition

This service eliminates the need for in-house support hiring while leveraging years of experience across multiple projects. The team's deep expertise enables efficient support operations, working continuously to increase project awareness, inform members about announcements, and build authentic relationships within the community.